An Open Letter to the Ford Motor Company

An Open Letter to the Ford Motor Company. Three weeks ago my lease of my 2010 ford edge ended.  Before I surrendered my car they sent an “agent” of theirs to assess if there was damage to the vehicle.  Well to that end when we signed the lease back in 2010 we were advised then to take out a $2500 insurance policy to protect us from minor dings and so we did. The inspector told us we were covered and not to worry. Due to its un-maneuverability I had 3 separate fender benders in the course of trying to navigate this boat – the edge doesn’t know the phrase” turns on a dime.”   Cut to the big day we drove to our local Ford dealership and were told that we owed Nothing – because we had $2500 policy that covered us according to their inspector.  Two weeks later we received a letter stating that we owed an additional $1600 because “a second review” stated that there was more damage than $2500 even though their self appointed inspector passed on it saying we were within our $2500. Laurie Dunlop Executive Analyst of Ford Credit sent us a letter but the number she gave is not where she is located she is in Omaha Nebraska. The number I was given was in Mesa Arizona where I spoke to just Sharon no last name who is the lease terminations customer service rep. I explained that I had the two separate fender benders in a condo and parking lot respectively.  I then asked to speak to Ms. Dunlop and the insurance company that made the final determination.  This was her response you cannot speak with either Ms. Dunlop or the insurance company this is the final determination!! And just like that they are demanding $1600 extra when we purchased $2500 policy to insure us from these small damages.   It is Disgraceful that a large company like Ford uses tactics of a third world country. Your company is judge jury and executioner and we the lessee is condemned to pay whatever amount you choose. This is a sad day for America and Fords legacy.  Henry Ford is probably turning over in his grave at this blatant abuse of power and obvious collusion with insurance companies – I assure you FORD MOTOR COMPANY  you have disgraced your name sake but more importantly as an American company you have Disgraced this great nation and the American people with your GREED.An Open Letter to the Ford Motor Company  Three weeks ago my lease of my 2010 ford edge ended.  Before I surrendered my car they sent an “agent” of theirs to assess if there was damage to the vehicle.  Well to that end when we signed the lease back in 2010 we were advised then to take out a $2500 insurance policy to protect us from minor dings and so we did. The inspector told us we were covered and not to worry. Due to its un-maneuverability I had 3 separate fender benders in the course of trying to navigate this boat – the edge doesn’t know the phrase” turns on a dime.”   Cut to the big day we drove to our local Ford dealership and were told that we owed Nothing – because we had $2500 policy that covered us according to their inspector.  Two weeks later we received a letter stating that we owed an additional $1600 because “a second review” stated that there was more damage than $2500 even though their self appointed inspector passed on it saying we were within our $2500. Laurie Dunlop Executive Analyst of Ford Credit sent us a letter but the number she gave is not where she is located she is in Omaha Nebraska. The number I was given was in Mesa Arizona where I spoke to just Sharon no last name who is the lease terminations customer service rep. I explained that I had the two separate fender benders in a condo and parking lot respectively.  I then asked to speak to Ms. Dunlop and the insurance company that made the final determination.  This was her response you cannot speak with either Ms. Dunlop or the insurance company this is the final determination!! And just like that they are demanding $1600 extra when we purchased $2500 policy to insure us from these small damages.   It is Disgraceful that a large company like Ford uses tactics of a third world country. Your company is judge jury and executioner and we the lessee is condemned to pay whatever amount you choose. This is a sad day for America and Fords legacy.  Henry Ford is probably turning over in his grave at this blatant abuse of power and obvious collusion with insurance companies – I assure you FORD MOTOR COMPANY  you have disgraced your name sake but more importantly as an American company you have Disgraced this great nation and the American people with your GREED.

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